Retail
In a transformation phase, Candia is continuously improving its employee experience.
Our customers : Fnac Darty
Building a new corporate culture among 26,000 employees20 000employees surveyed
700 000+opinions expressed
6different countries
Fnac-Darty in figures
26,000 employees worldwide
780 stores worldwide
81M customers per year
1 merger between Fnac and Darty in 2016
For Fnac Darty, Supermood is one of the first common tools to create a common culture. Supermood is a tool for social dialogue that no longer revolves solely around elected representatives or managers. It is a renewed third way, with direct expression and without filters.
Isabelle LenicolaisDirector of HR Projects and Change Management
The issues
Find a common language to co-construct a unifying culture in a post-merger international context (13 countries).
Compensate for the lack of agility of the annual survey.
Develop a feedback culture that encourages social dialogue, from Comex to the stores.
Make quick decisions that improve business processes and employee engagement.
Why Supermood
The ergonomics of the platform, easy to use.
Quick understanding of results and analysis for managers.
Anonymization of responses, for honest feedback and reliable data.
The tone of the platform, which creates a proximity with employees and acts as a trusted third party.
The employee Net Promoter Score (eNPS), essential in retail, with its culture of customer satisfaction and loyalty.
“Supermood is a great tool to measure and improve team engagement.”
Florence MauriceHead of HR Diversity Projects, Disability and QWL Mission - Group HRD
Impact of Supermood
A widespread feedback culture with over 700,000 employee opinions expressed via the platform..
A common language adopted by the two merged entities.
Greater employee participation in social dialogue (+30% participation in the eNPS survey for the Group, +45% in the stores).
Testimonials in the Retail sector
Find out how these organizations have succeeded in their transformation
