The Barrière Group is mobilizing its employees and Supermood to succeed in its transformation.
Happy customers thanks to committed employees
Develop symmetry between customer experience and employee experience.
Des leaders du service nous font confiance
Happy employee = happy customer
Service companies, challenged by the health crisis, are adapting their customer experience to boost growth.
These structural changes are creating new needs among employees. Being able to discern and respond to them quickly is a key management challenge.
The more you give them the means to adapt to change, the stronger their employee experience will be, the more you will maintain an excellent quality of service in the long term.
Develop symmetry between customer and employee experience with employee feedback
A single indicator for tracking engagement (eNPS)
Use field feedback to refine your actions and maximize both employee engagement and customer satisfaction.
Your employee experience from A to Z
Improve your HR support with quantitative and qualitative employee data. Identify engaged and disengaged populations according to different attributes (jobs, geography, seniority, age, etc.).
Tools for cohesion
By giving employees a voice, you value their opinions and develop a dynamic of mutual aid and recognition that strengthens the cohesion of your teams.
To make an employee happy is to make a customer happy. And to make an employee happy, the most important thing is to ask and answer questions. Supermood is the ideal tool.
Discover their experience with Supermood
Grant Thornton France strengthens its employer brand by measuring and improving its employee experience.